Most people in Pakistan, about 79%, prefer to pay cash when they order things online. But there’s a problem with this. Sometimes, when the delivery person brings the order to your door, some people refuse to accept it. This happens around 7 to 10% of the time, and in some cases, it can go up to 15%.
What is Door Step Refusal?
Doorstep refusal happens when someone orders something online but changes their mind and says no when it’s delivered to their doorstep. This creates issues for the seller because they end up paying extra for shipping that wasn’t needed. To prevent this, it’s smart to double-check with the customer before sending out the order.
This is where H3 Technologies comes in. We offer a helpful feature that automatically calls your customers to confirm if they truly want the order before it gets sent. This way, merchants can avoid additional costs for deliveries that might not be necessary, making the process smoother for them.
Features of Order Confirmation Robo Call Pakistan:
1. Human voiced Robo Call message is generated and the message tone is such that it doesn’t sound like a marketing message that people might cancel.
2. Available in both languages English and Urdu.
3. When Robo Call is not received for any reason, the order is marked pending confirmation.
4. When Robo Call is received with a reply action by the customer (press 1 to accept the order, press 2 to cancel the order, and press 3 to call back ), the order is marked confirmed, canceled, and call back respectively.
5. Robo call service, calls the customer 4 times if the call is not picked up once. Intervals between these calls can be set according to your preference.
6. If the customer does not receive ALL four calls, orders can be marked as tagged as confirmed or canceled depending on what the merchant chooses. The number of calls placed per order can be set as well.
7. Merchants can also add their own recording that will be played when robo call is placed to the customer.
Advantages of using Order Confirmation Robo Call
- Prevent cancellation
Verify if the orders a genuine through an automated call - Reduced Cost
With reduced cancellations and fake orders, there are reduced failed attempts which reduces the expenses on potential attempted deliveries
- Improved Operational Efficiency
Automating the verification process improves operational efficiency
